Vehicle Manager

SHORT CASE STUDY

Vehicle Manager was a system that already existed but it didn’t have an actual UI interface at the start of the project. The previous system was command based and I was tasked with creating the next step forward for this product. There were specific limitations that needed to be considered in the design process, but there was a goal to incorporate enhancements in future increments. I had the great opportunity to share the need and value of UX design and the importance of understanding user needs with the Product and Development team.

Please note: Any blocked out information and adjustments on designs denote company-sensitive information.

Policy Manager / Viewership / Agency

Project Details

CLIENT: SABRE CUSTOMER
BRANCH: TRAVEL NETWORK
TOOL USED: SKETCH

Overview | Goal | Outcome

Overview: Design an interface for customers to manage their policies in various locations. In addition create a Viewership and Agency interface for this product. This interface would replace the previous command based system.

Goal: Create and build a user experience using customer interview research and business requirements. This experience needs to have some similarities regrading the workflow to help customers make a smooth transition to this interface.

Outcome: Through much collaboration with the development, product and UX researcher the interviews were a success and yielded important insights and aspects that would be nice to have from the customer’s perspective. After reviewing several concepts the best solutions for each section were selected. An additional goal was to implement enhancements in the future phases for all sections.

Policy Manager

Viewership

Agency